REFUNDS & RETURNS

Last updated: 8 October 2026

We want you to love everything you buy from How To Craft Network (Stamps By Me Ltd). If something isn't right, this page explains how to send it back and how we put it right.

1. Changed your mind

Before your order is sent

Email us with your order number as soon as possible. If your order hasn't left us yet, we'll cancel it and refund everything you paid, including delivery.

After your order arrives

• You can cancel your order for any reason up to 14 days after the day you receive it. If your order arrives in more than one parcel, the 14 days start from the day the last parcel arrives.
• To cancel, tell us clearly by email, by phone or by post. You can use the cancellation form at the bottom of this page, but you don't have to. Customers in the EU can also use Withdraw from contract here.
• Send the items back to the address below within 14 days of telling us.
• You pay the cost of posting items back to us. We recommend a tracked or signed-for service, as we can't refund a parcel that doesn't reach us unless you have proof of posting.

Your refund

• We refund the price you paid for the items. If you send back your whole order, we also refund the standard delivery charge you paid. If you paid for a faster delivery option, we refund the cost of standard delivery only.
• We refund you within 14 days of receiving the items back, or of you showing us proof that you posted them, whichever happens first.
• The refund goes back to the payment method you used. We don't charge any fee for refunds.
• You're welcome to look at an item and open its packaging, just as you would in a shop. If an item has been used (for example, inks or paints opened and used, stamps inked, or dies run through a machine), we may reduce the refund to reflect the loss in value.
• If you'd prefer an exchange or credit on your account instead of a refund, just tell us. It's your choice.

2. Items you can't return because you changed your mind

The following items can't be cancelled once you have them, but they are still covered if they are faulty (see section 3):

• items made to your own design or personalised for you
• CDs, DVDs or software that came sealed and have been unsealed
• magazines (but subscriptions can be cancelled)
• digital downloads, once the download has started with your agreement
• e-tickets for a class, workshop or event on a set date (if we cancel or move the event, you get a full refund)

3. Faulty, damaged or wrong items

Everything we sell must be as described, fit for purpose and of satisfactory quality. If it isn't, here is what we do:

• Within 30 days of receiving it: we give you a full refund, including the delivery you paid, or a replacement. It's your choice.
• After 30 days: we replace or repair the item. If that isn't possible, or the replacement is faulty too, we give you a refund.
• Please tell us as soon as you can, with your order number. A photo of the fault or damage helps us sort it out quickly.
• We pay the cost of returning faulty, damaged or wrong items. We'll either refund your postage or send you a returns label. Sometimes we won't need the item back at all, and we'll tell you if that's the case.
• If something is missing from your parcel, let us know and we'll send it or refund it.

4. If you live outside the UK

• The same 14 days to change your mind apply wherever you live.
• When you send items back, please mark the parcel "Returned goods" so we aren't charged import duty. If you're returning something because you changed your mind and customs charges us because the parcel wasn't marked, we may take that charge off your refund.
• We can't refund import duties or taxes you paid to customs or your courier on the original delivery. You may be able to reclaim them from them directly.
• If you live in the European Union, you also have a legal guarantee under your own country's law (at least two years) for goods that weren't right when they were delivered.
• If you live in the European Union, you can also cancel online: Withdraw from contract here.

Nothing on this page takes away the rights your local law gives you as a consumer.

5. Other things to know

• Loyalty points and discounts: we refund the amount you actually paid. Loyalty points earned on items you return are taken off your account.
• Bought from another shop or TV channel? If you bought our products from another retailer or shopping channel, please contact them. Their returns policy applies.
• Trade accounts: the rights on this page are for consumers. If you buy on a trade account, we will still replace or refund faulty or wrong items. Other returns are by agreement, so please contact us before sending anything back.

6. Where to send returns

Please put a note in the parcel with your name and order number.

Questions? Email info@howtocraftnetwork.com or call 07806 778577 (from outside the UK: +44 7806 778577).

7. Cancellation form

You don't have to use this form, but you can copy it into an email or a letter if you want to.

This policy doesn't affect your statutory rights.